Our range of services include Care at Home, Help at Home, Companionship and Respite. If you, or your family have decided you might need some help to live at home, you have the choice of applying to your local council for free support, paying for our service yourself, or mixing and matching paid and free services.

If you are assessed by the Council as not being eligible for free personal care support, or you think you won’t be eligible, you can pay us directly to support you. If you are eligible and get free support, you can always top up Council-funded hours of support for things they can’t pay for, but which you believe are important to you e.g. companionship.

The decision about whether you are eligible for free support with personal care is made by a social worker from your local Council. This is based on an assessment of your needs and your age (over 65). We can put you in touch with the right person to do this. Be aware however, that your needs must be high in order for you to be eligible and the Council can only offer funding to meet your personal care needs e.g. getting up, help with medication, bathing and personal grooming. We pay our staff above the minimum living wage which means we have minimum visit times and charge for the non-Council funded services.

Care at Home

If you have been assessed by your local Council to receive funded home care, this assessment will identify the number of hours of care you are entitled to per week. If you are self-funding, we will discuss your needs with you and agree the number of hours and frequency of visits that you require. Before we start providing care, our Home Care Coordinator will visit you to get to know you, learn about your preferences and draw up your Personal Care Plan.

Your Personal Care Plan will be kept in your home and will tell our staff what they need to know in order to provide a quality service to you, e.g. what medication you need help with, if you need help with bathing or getting in and out of bed, what aids and adaptations you use etc. It will also state your preferences, e.g. what you want to be called, or if you have any special dietary requirements.

These are some of the things we might help you with:

  • Helping you get up and about
  • Personal grooming
  • Taking a bath or shower
  • Continence management
  • Reminders about taking your medication
  • Administering your medication
  • Preparing a meal with for you
  • Help with getting you into bed at night

Home Help

Remaining independent at home is very important to many of us. Sometimes, however, you may need a little support and assistance to care for yourself and your home, to carry out tasks that were once a matter of routine.

All our staff are fully trained, have a kind and caring attitude and all have completed elementary Food Hygiene, First Aid and Manual Handling relevant to the job.

Our staff can assist you with the following:

  • Housework
  • Shopping
  • Help with bed changing and washing
  • Preparing small meals or snacks
  • Helping you to entertain guests


We can help you get out and about, or help with things in your home. You will have choice and control over what you want to do and when you want to do it. We always get to know you first, so that we can match a companion to your needs and then we will introduce our member of staff to you. Continuity of staff is important, so we ensure that it is the same person visiting every time (barring sickness and holidays) to help build a positive relationship. All our staff are paid, not volunteers and go through a thorough vetting process, including police checks and references.

Charges are £16 per hour in Midlothian and £17 per hour in East Lothian (correct at Jun 2017), plus petrol and other expenses for outings. Subsidies from your local Council may be available.

Here are some of the things our Companion Service could help you with:

  • Take you out to places of interest e.g. shops, classes, favourite cafes, galleries, concerts etc
  • Provide stimulating company in your own home, by chatting, reminiscing, playing board games or puzzles
  • Help keep in touch with friends and family
  • Support you with hobbies, crafts and leisure activities
  • Go with you to appointments and help with transport to clinics or hospital appointments
  • Helping you deal with paperwork if you don’t have anyone to do this


If you are a carer and need some time to yourself, we can provide someone to sit with, or go out with your loved one while you take time out on a regular basis

 As a social enterprise, all our profits are reinvested back into the service to enable us to support more clients, create employment opportunities by recruiting more staff and invest in training to develop a skilled workforce.

If you would like to discuss any of the above services, please contact our Care at Home team on 0131 454 1500.